A leading insurance provider faced the growing challenge of meeting rising customer expectations for exceptional service while managing increasing call volumes. Traditional customer service methods were struggling to keep up with the demand for quick, accurate responses to policy inquiries.
For solving the challenges, the insurance provider partnered with NetSet Software to develop AI Office, an advanced AI-driven tool designed to automate and optimize customer service interactions. AI Office was specifically customized to provide quick, accurate answers to common policy-related questions and more than that.
Automating routine inquiries through AI Office significantly reduced the workload of human agents for our client. This not only improved efficiency but also led to a noticeable 35% boost in customer satisfaction.
